Lexus RX (RX 350L, RX450h) 2016-2026 Repair Manual: How To Proceed With Troubleshooting

Lexus RX (RX 350L, RX450h) 2016-2026 Repair Manual / Audio & Visual & Telematics / Telematics / Telematics System / How To Proceed With Troubleshooting

CAUTION / NOTICE / HINT

HINT:

  • Use the following procedure to troubleshoot the telematics system.
  • *: Use the Techstream.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP
NEXT

2.

CUSTOMER PROBLEM ANALYSIS

HINT:

  • In troubleshooting, check that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
  • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
  • The following 5 items are important points for analysis:

    What

    Vehicle model, system name

    When

    Date, time, occurrence frequency

    Where

    Road conditions

    Under what conditions?

    Driving conditions, weather conditions

    How did it happen?

    Problem symptoms
NEXT

3.

INSPECT BATTERY

(a) Measure the battery voltage.

Standard voltage:

11 to 14 V

HINT:

If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

NEXT

4.

CHECK CAN COMMUNICATION SYSTEM*

(a) Check if CAN communication system DTCs are output.

Click here

Result

Proceed to

CAN DTCs are not output.

A

CAN DTCs are output.

B
B

GO TO CAN COMMUNICATION SYSTEM

A

5.

CHECK DTC*

(a) Check for DTCs.

Safety connect system: Click here

Telematics system: Click here

Body Electrical > Telematics > Trouble Codes

Result

Proceed to

DTCs are not output.

A

Safety connect system DTCs are output.

B

Telematics system DTCs are output.

C
B

GO TO SAFETY CONNECT SYSTEM

C

GO TO TELEMATICS SYSTEM

A

6.

CHECK VEHICLE OPERATION HISTORY*

(a) Check for vehicle control history and note any codes that are output.

Click here

Result

Proceed to

No vehicle control history is output

A

Any vehicle control history is output

B
B

GO TO VEHICLE CONTROL HISTORY

A

7.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here

Result

Proceed to

Fault is not listed in Problem Symptoms Table.

A

Fault is listed in Problem Symptoms Table.

B

HINT:

If the symptom does not recur and no DTCs are output, perform the simulation method.

Click here

B

GO TO STEP 9

A

8.

OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Terminals of ECU

Click here

(b) Data List / Active Test

Click here

NEXT

9.

REPAIR OR REPLACE
NEXT

10.

CONFIRMATION TEST
NEXT

END
    System Diagram
    SYSTEM DIAGRAM ...

    Operation Check
    OPERATION CHECK DCM OPERATION HISTORY HINT: This function shows the telematics network status when the DCM (telematics transceiver) was operated. Use this when no DTC is present but this telematics ...

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