Lexus RX (RX 350L, RX450h) 2016-2024 Owners Manual: LEXUS Enform Safety Connect

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Lexus' designated response center, which operates 24 hours per day, 7 days per week.

Safety Connect service is available by subscription on select, telematics hardware- equipped vehicles.

By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at All use of the Safety Connect service is subject to such thenapplicable Terms and Conditions.

System components

  1. Microphone
  2. "SOS" button
  3. LED light indicators

Lexus RX. Using the other interior features


Subscribers have the following Safety Connect services available:

  • Automatic Collision Notification*
    Helps drivers receive necessary response from emergency service providers.

*: U.S. Patent No. 7,508,298 B2

  • Stolen Vehicle Location
    Helps drivers in the event of vehicle theft.
  • Emergency Assistance Button ("SOS")
    Connects drivers to response-center support.
  • Enhanced Roadside Assistance
    Provides drivers various on-road assistance.


After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.

A variety of subscription terms is available for purchase. Contact your Lexus dealer, call 1-800-25-LEXUS (1-800-255-3987) in the United States (1-877- 539-8777 in Puerto Rico, 1-800-26-LEXUS in Canada) or push the "SOS" button in your vehicle for further subscription details.

■ Safety Connect Services Information

  • Phone calls using the vehicles Bluetooth technology will not be possible during Safety Connect.
  • Safety Connect is available beginning Fall 2009 on select Lexus models (in the contiguous United States only). Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availability, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support. Enrollment and Telematics Subscription Service Agreement required. A variety of subscription terms is available; charges vary by subscription term selected and location.
  • Automatic Collision Notification, Emergency Assistance and Stolen Vehicle Location will function in the United States, including Hawaii and Alaska, Puerto Rico and in Canada, and Enhanced Roadside Assistance will function in the United States, Puerto Rico and in Canada.
  • Automatic Collision Notification, Emergency Assistance, Stolen Vehicle Location and Enhanced Roadside Assistance will not function in the United States Virgin Islands.

    No Safety Connect services will function outside of the United States in countries other than Canada.

    For vehicles first sold in the USVI, no Safety Connect services will function in and outside the United States Virgin Islands.

  • Safety Connect services are not subject to section 255 of the Telecommunications Act and the device is not TTY compatible.

■ Languages The Safety Connect response center will offer support in multiple languages. The Safety Connect system will offer voice prompts in English, Spanish and French. Please indicate your language of choice when enrolling.

■ When contacting the response center You may be unable to contact the response center if the network is busy.

Safety Connect LED light Indicators

When the power switch is turned to ON mode, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indicating that the service is active.

The following indicator light patterns indicate specific system usage conditions:

  • Green indicator light on = Active service
  • Green indicator light flashing = Safety Connect call in process
  • Red indicator light (except at vehicle start-up) = System malfunction (contact your Lexus dealer)
  • No indicator light (off) = Safety Connect service not active

Safety Connect services

■ Automatic Collision Notification In case of either airbag deployment or severe rear-end collision, the system is designed to automatically call the response center. The responding agent receives the vehicle's location and attempts to speak with the vehicle occupants to assess the level of emergency. If the occupants are unable to communicate, the agent automatically treats the call as an emergency, contacts the nearest emergency services provider to describe the situation, and requests that assistance be sent to the location.

■ Stolen Vehicle Location If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle. After filing a police report, call the Safety Connect response center at 1-800-25-LEXUS (1-800-255-3987) and follow the prompts for Safety Connect to initiate this service.

In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle. Further information is available at

■ Emergency Assistance Button ("SOS") In the event of an emergency on the road, push the "SOS" button to reach the Safety Connect response center. The answering agent will determine your vehicle's location, assess the emergency, and dispatch the necessary assistance required.

If you accidentally press the "SOS" button, tell the response-center agent that you are not experiencing an emergency.

■ Enhanced Roadside Assistance Enhanced Roadside Assistance adds GPS data to the already included warranty- based Lexus roadside service.

Subscribers can press the "SOS" button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at

Safety information for Safety Connect

Important! Read this information about exposure to radio frequency signals before using Safety Connect; The Safety Connect system installed in your vehicle is a low-power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.

In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S.

and international standards bodies.

  • ANSI (American National Standards Institute) C95.1 [1992]
  • NCRP (National Council on Radiation Protection and Measurement) Report 86 [1986]
  • ICNIRP (International Commission on Non-Ionizing Radiation Protection) [1996]

Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. Over 120 scientists, engineers, and physicians from universities, and government health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1).

The design of Safety Connect complies with the FCC guidelines in addition to those standards.

LEXUS Enform Remote

Lexus Enform Remote is a cellular phone application that lets you view and remotely control certain aspects of your vehicle.

For details about the functions and services of this application, refer to

Function of the Lexus Enform Remote is achieved by using an embedded cellular device in the vehicle (DCM: Data Communication Module).


After you sign the Telematics Subscription Service Agreement, download the Lexus Enform Remote app from your cellular phone's app store, and register within the app (or enroll and complete registration at the dealer), you can begin using these services. A variety of subscription terms are available. Contact your Lexus dealer, or call 1- 800-25-LEXUS (1-800-255-3987) for further subscription details.

■ Availability of service

  • Lexus Enform Remote is available in the contiguous United States, Washington D.C. and Alaska.
  • Lexus Enform Remote is not available in Puerto Rico, Canada, and in the United States Virgin Islands.

■ Lexus Enform Remote Information

  • Lexus Enform Remote should only be used by authorized users.
  • Laws in some communities may require that the vehicle be within view of the user when operating Lexus Enform Remote.

    In some states, use of Lexus Enform Remote may violate state or local laws. Before using Lexus Enform Remote, check your state and local laws.

  • Any malfunction of the Lexus should be repaired by your Lexus dealer.
  • Lexus Enform Remote is designed to work at temperatures above -22ºF (-30ºC). This specification is related to the Lexus Enform Remote operation, but is dependent on the vehicle's operating temperature range which may be different.
  • Content is subject to change without notice.
  • Some features of the Lexus Enform Remote may not be available on some models.
  • Additional information can be found at
  • Availability of functions of the Lexus Enform service is dependent on network reception level.

LEXUS Enform Service Connect

Lexus Enform Service Connect uses embedded telematics hardware to collect and transmit vehicle data that allows Lexus to provide:

  • Vehicle Health Report (VHR) (Safety Recalls, Service Campaigns, Current Vehicle Alerts, Required Maintenance, and Vehicle Condition Status)
  • Maintenance Notifications
  • Vehicle Alert Notifications

For details about this service and how to register, refer to

The Lexus Enform Service Connect is achieved by using a Data Communication Module (DCM) built in the vehicle.

■ Availability of service

  • Lexus Enform Service Connect is available in the contiguous United States, Washington D.C., and Alaska.
  • Lexus Enform Service Connect is not available in Puerto Rico, Canada, and the United States Virgin Islands.

■ Lexus Enform Service Connect Information Availability of functions of the Lexus Enform Service Connect is dependent on network reception level.

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