PROCEDURE
1. | CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Check if the cellular phone is compatible (Refer to http://www.lexus.com/MobileLink/).
Result | Proceed to |
---|---|
Cellular phone is compatible. | A |
Cellular phone is not compatible. | B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
B | ![]() | RECOMMEND COMPATIBLE CELLULAR PHONE |
|
2. | CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper LEXUS App Suite functionality. If a 3G or higher connection is not available, some apps may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)
|
3. | CONFIRM THE LEXUS APP SUITE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the LEXUS App Suite app has been downloaded.
Result | Proceed to |
---|---|
LEXUS App Suite app has not been downloaded. | A |
LEXUS App Suite app has been downloaded. | B |
B | ![]() | GO TO STEP 5 |
|
4. | DOWNLOAD LEXUS APP SUITE APP |
(a) Download the LEXUS App Suite app.
Result | Proceed to |
---|---|
LEXUS App Suite app downloaded successfully. | A |
LEXUS App Suite app did not download successfully. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the LEXUS App Suite app or resetting the customer's cellular phone.
B | ![]() | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
5. | CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the LEXUS App Suite app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result | Proceed to |
---|---|
Sign in to LEXUS App Suite app is not successful. | A |
Sign in to LEXUS App Suite app is successful. | B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
B | ![]() | GO TO STEP 9 |
|
6. | RECORD ERROR MESSAGES IF PRESENT |
|
7. | CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the LEXUS App Suite app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Enform account (e.g. dealer demo account).
Result | Proceed to |
---|---|
Sign in using known good account is successful. | A |
Sign in using known good account is not successful. | B |
HINT:
A | ![]() | CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
|
8. | CONFIRM ENFORM SERVICES ARE AVAILABLE |
(a) Start the LEXUS App Suite app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using a known good Enform account (e.g. dealer demo account).
Result | Proceed to |
---|---|
Sign in to LEXUS App Suite app is successful. | A |
Sign in to LEXUS App Suite app is not successful. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
A | ![]() | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() | ENFORM SERVICES ARE CURRENTLY UNAVAILABLE |
9. | CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the LEXUS App Suite app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.
(c) Check that a search can be made.
Result | Proceed to |
---|---|
App search is successful. | A |
App search is not successful. | B |
A | ![]() | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
|
10. | RECORD ERROR MESSAGES IF PRESENT |
|
11. | CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the LEXUS App Suite app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.
(c) Check that a search can be made.
Result | Proceed to |
---|---|
App search is successful. | A |
App search is not successful. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
A | ![]() | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() | RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
Lexus RX (RX 350L, RX450h) 2016-2025 Repair Manual > Wireless Charging System: System Description
SYSTEM DESCRIPTION WIRELESS CHARGER FUNCTION OUTLINE (a) The wireless charging system enables Qi-compatible* rechargeable devices, such as a cellular phone, to be recharged by merely placing it on the charging area of the mobile wireless charger cradle assembly. HINT: *: Qi (pronounced chee) is a wi ...
Lexus RX (RX 350L, RX450h) 2016-2025 Repair Manual > Power Window Control System: Rear Power Window LH Auto Up / Down Function does not Operate with Rear Power Window Switch LH
DESCRIPTION If the manual up and down functions operate normally but the auto up and down functions do not, the power window control system may be in fail-safe mode. If power window initialization has not been performed, the auto up and down functions will not operate. Click here WIRING DIAGRAM C ...