PROCEDURE
1. | CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Check if the cellular phone is compatible (Refer to http://www.lexus.com/MobileLink/).
Result | Proceed to |
---|---|
Cellular phone is compatible. | A |
Cellular phone is not compatible. | B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
B | ![]() | RECOMMEND COMPATIBLE CELLULAR PHONE |
|
2. | CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper LEXUS App Suite functionality. If a 3G or higher connection is not available, some apps may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)
|
3. | CONFIRM THE LEXUS APP SUITE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the LEXUS App Suite app has been downloaded.
Result | Proceed to |
---|---|
LEXUS App Suite app has not been downloaded. | A |
LEXUS App Suite app has been downloaded. | B |
B | ![]() | GO TO STEP 5 |
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4. | DOWNLOAD LEXUS APP SUITE APP |
(a) Download the LEXUS App Suite app.
Result | Proceed to |
---|---|
LEXUS App Suite app downloaded successfully. | A |
LEXUS App Suite app did not download successfully. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the LEXUS App Suite app or resetting the customer's cellular phone.
B | ![]() | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
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5. | CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the LEXUS App Suite app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result | Proceed to |
---|---|
Sign in to LEXUS App Suite app is not successful. | A |
Sign in to LEXUS App Suite app is successful. | B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
B | ![]() | GO TO STEP 9 |
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6. | RECORD ERROR MESSAGES IF PRESENT |
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7. | CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the LEXUS App Suite app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Enform account (e.g. dealer demo account).
Result | Proceed to |
---|---|
Sign in using known good account is successful. | A |
Sign in using known good account is not successful. | B |
HINT:
A | ![]() | CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
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8. | CONFIRM ENFORM SERVICES ARE AVAILABLE |
(a) Start the LEXUS App Suite app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using a known good Enform account (e.g. dealer demo account).
Result | Proceed to |
---|---|
Sign in to LEXUS App Suite app is successful. | A |
Sign in to LEXUS App Suite app is not successful. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
A | ![]() | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() | ENFORM SERVICES ARE CURRENTLY UNAVAILABLE |
9. | CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the LEXUS App Suite app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.
(c) Check that a search can be made.
Result | Proceed to |
---|---|
App search is successful. | A |
App search is not successful. | B |
A | ![]() | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
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10. | RECORD ERROR MESSAGES IF PRESENT |
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11. | CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the LEXUS App Suite app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.
(c) Check that a search can be made.
Result | Proceed to |
---|---|
App search is successful. | A |
App search is not successful. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
A | ![]() | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B | ![]() | RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
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