PROBLEM SYMPTOMS TABLE
HINT:
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| Symptom | Suspected Area | Link |
|---|---|---|
| "Communication Module failure detected, please contact your dealer" message is played | Diagnostic Trouble Code Chart (Red Indicator has failed and cannot indicate a failure) | |
| "Communication Module Activation Failed" message is played | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
| Diagnostic Trouble Code Chart | | |
| "Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
| Perform Vehicle Inquiry on Techstream and verify subscription status | - | |
| Refer to UNABLE TO CONNECT TO CALL CENTER | | |
| "Safety Connect is not active" message is played | Perform Vehicle Inquiry on Techstream and verify subscription status | - |
| Explain to the customer that the system is in shipping mode, and confirm whether or not they would like to change to active mode | - |
| Symptom | Suspected Area | Link |
|---|---|---|
| Green indicator abnormal (Remains OFF) | Refer to GREEN INDICATOR REMAINS OFF | |
| Red indicator abnormal (Remains ON) | Refer to RED INDICATOR REMAINS ON | |
| Illumination on the manual (SOS) switch panel does not turn on | Proceed to "Emergency Call Switch Illumination Circuit" | |
Initialization
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