Lexus RX (RX 350L, RX450h) 2016-2025 Repair Manual: Problem Symptoms Table
PROBLEM SYMPTOMS TABLE
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
-
When a symptom indicates that a service is malfunctioning, use the Techstream to check whether the service subscription is active.
Click here
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| Symptom | Suspected Area | Link |
|---|---|---|
| "Communication Module failure detected, please contact your dealer" message is played | Diagnostic Trouble Code Chart (Red Indicator has failed and cannot indicate a failure) | |
| "Communication Module Activation Failed" message is played | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
| Diagnostic Trouble Code Chart | | |
| "Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
| Perform Vehicle Inquiry on Techstream and verify subscription status | - | |
| Refer to UNABLE TO CONNECT TO CALL CENTER | | |
| "Safety Connect is not active" message is played | Perform Vehicle Inquiry on Techstream and verify subscription status | - |
| Explain to the customer that the system is in shipping mode, and confirm whether or not they would like to change to active mode | - |
| Symptom | Suspected Area | Link |
|---|---|---|
| Green indicator abnormal (Remains OFF) | Refer to GREEN INDICATOR REMAINS OFF | |
| Red indicator abnormal (Remains ON) | Refer to RED INDICATOR REMAINS ON | |
| Illumination on the manual (SOS) switch panel does not turn on | Proceed to "Emergency Call Switch Illumination Circuit" | |
Initialization
INITIALIZATION RESET BACK-UP BATTERY CONDITION HINT: If the back-up battery (mobilephone battery) has been replaced, it is necessary to perform the Reset Backup Battery Condition procedure. (a) Connec ...
Diagnosis System
DIAGNOSIS SYSTEM DESCRIPTION (a) The DCM (telematics transceiver) control the vehicle safety connect system functions. Safety connect system data and Diagnostic Trouble Codes (DTCs) can be read throug ...
Other materials:
Lexus RX (RX 350L, RX450h) 2016-2025 Owners Manual > Steps to take in
an emergency: If the vehicle becomes
stuck
Carry out the following procedures if the tires spin or the vehicle
becomes
stuck in mud, dirt or snow:
1. Stop the hybrid system. Shift the shift lever to P and set the parking
brake.
2. Remove the mud, snow or sand from around the front wheels.
3. Place wood, stones or some other material ...
Lexus RX (RX 350L, RX450h) 2016-2025 Repair Manual > Navigation System: Remote Touch Screen Does not Generate Vibration Feedback
DESCRIPTION When each button displayed on the multi-display assembly is selected via remote touch screen operation, the remote touch screen generates vibration feedback according to communication between the remote touch and radio receiver assembly. CAUTION / NOTICE / HINT NOTICE: Depending on the p ...
Lexus RX (RX 350L, RX450h) 2016-{YEAR} Owners Manual
- For your information
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- Instrument cluster
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- When trouble arises
- Vehicle specifications
- For owners
Lexus RX (RX 350L, RX450h) 2016-{YEAR} Repair Manual
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