Lexus RX (RX 350L, RX450h) 2016-2024 Repair Manual: Satellite Radio Broadcast cannot be Received

CAUTION / NOTICE / HINT

NOTICE:

Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.

PROCEDURE

1.

CHECK SURROUNDINGS

(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.

*a

Example

*b

In a tunnel

*c

In a building

*d

Under an overpass

*e

On a forest or tree-lined path

*f

Between tall buildings

*g

Under a cliff or overhang

-

-

HINT:

If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.

OK:

Area above vehicle is not blocked.

NG

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER)

OK

2.

CHECK RADIO RECEIVER ASSEMBLY

(a) Check if CH001 (free broadcast) can be received.

OK:

CH001 can be received.

NG

GO TO STEP 6

OK

3.

CHECK DISPLAY SETTING

(a) Check the display screen.

Result

Proceed to

"Updating" is displayed.

A

"-----" is displayed.

B

None of the displays above are shown.

C

B

THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME

C

GO TO STEP 6

A

4.

CHECK CONTRACT CONDITIONS

(a) Check if the pay-type contract has been extended, or if the contract period has ended.

OK:

Pay-type contract is valid.

NG

TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO COMPANY

OK

5.

PERFORM ACTIVATION REFRESH

(a) Perform activation refresh by referring to the satellite radio company web site (https://care.siriusxm.com/retailrefresh_view.action).

OK:

Malfunction disappears.

HINT:

The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

6.

CHECK DISPLAY

(a) Check the display screen.

Result

Proceed to

"SAT Check Antenna" is displayed.

A

"SAT No Signal" is displayed.

B

"Loading" is displayed.

"SAT Channel Off Air" is displayed.

C

After "---" is displayed, display automatically switches to CH001.

D

"SAT Ch Unauthorized" is displayed.

E

"SAT Chan Unavailable" is displayed.

None of the displays above are shown.

B

END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER)

C

CHANNEL IS CURRENTLY NOT BEING BROADCASTED. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR. (CHECK WITH RADIO STATION)

D

CHANNEL BROADCAST HAS ENDED (CHECK WITH RADIO STATION)

E

GO TO STEP 11

A

7.

REPLACE ANTENNA CORD SUB-ASSEMBLY

(a) Replace the antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.

w/ Rear No. 2 Seat: Click here

w/o Rear No. 2 Seat: Click here

OK:

Radio broadcasts can be received normally.

OK

END

NG

8.

REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY

(a) Replace the No. 2 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.

w/ Rear No. 2 Seat: Click here

w/o Rear No. 2 Seat: Click here

OK:

Radio broadcasts can be received normally.

OK

END

NG

9.

REPLACE NO. 6 ANTENNA CORD SUB-ASSEMBLY

(a) Replace the No. 6 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.

w/ Rear No. 2 Seat: Click here

w/o Rear No. 2 Seat: Click here

OK:

Radio broadcasts can be received normally.

OK

END

NG

10.

REPLACE TELEPHONE ANTENNA ASSEMBLY

(a) Replace the telephone antenna assembly with a new or known good one and check if radio broadcasts can be received normally.

Click here

OK:

Radio broadcasts can be received normally.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

11.

CHECK CURRENTLY SELECTED CHANNEL

(a) Confirm if CH000 is currently selected.

OK:

CH000 is selected.

OK

END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL.)

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

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